Shipping & Delivery Policy
Last Updated: September 22, 2026
This Shipping & Delivery Policy applies to purchases made through refluma.com, operated by Shenyang Sanye Trading Co., Ltd., doing business as Refluma.
1. Shipping Origin and Fulfillment
Refluma is operated by Shenyang Sanye Trading Co., Ltd.
Our orders are processed and shipped from the following location:
Company: Shenyang Sanye Trading Co., Ltd.
Shipping Origin: Room 7-23061, 7th Floor, No. 39-4 Chuangxin 2nd Road, Hunnan District, Shenyang, Liaoning, China
Orders are generally processed, prepared, and dispatched from this shipping origin.
Depending on the destination and logistics requirements, we may use third-party shipping carriers, cross-border logistics providers, and local delivery partners to transport and deliver orders to customers.
International shipments may pass through multiple logistics facilities and may be transferred to a local carrier for final-mile delivery in the destination country or region.
The specific carrier and transportation route may vary depending on the destination, shipping method, customs requirements, and logistics availability.
Regardless of the carrier or logistics provider used, Refluma remains responsible for customer support for orders placed through refluma.com.
2. Shipping Fees
We offer the following standard shipping rates:
Orders of USD $39.99 or more:
Free worldwide standard shipping.
Orders below USD $39.99:
USD $5.99 standard shipping fee.
Any applicable shipping charges will be clearly displayed at checkout before payment is completed.
3. Order Processing Time
Orders generally require 1–3 business days for processing and preparation before shipment.
Processing time refers to the time required to verify, prepare, pack, and arrange shipment of an order. It does not include transportation or delivery time.
Orders placed on weekends, public holidays, or during periods of unusually high order volume may require additional processing time.
Once your order has been shipped, you may receive a shipping confirmation email containing available tracking information.
4. Estimated Delivery Time
Estimated delivery times after shipment are as follows:
United States:
7–15 business days.
Europe:
7–15 business days.
Other countries and regions:
15–30 business days.
These estimated delivery times begin after the order has been processed and dispatched.
Delivery timeframes are estimates only and are not guaranteed delivery dates.
Because orders are shipped from Room 7-23061, 7th Floor, No. 39-4 Chuangxin 2nd Road, Hunnan District, Shenyang, Liaoning, China, international delivery times may vary depending on the destination country or region, customs clearance, carrier processing, local delivery conditions, and other circumstances outside our reasonable control.
5. International and Cross-Border Shipping
Refluma serves customers in multiple countries and regions.
Orders shipped internationally may be transported through cross-border logistics networks and may be handled by more than one logistics provider during transit.
For example, an international shipment may be transported by a cross-border logistics provider and then transferred to a local carrier for final-mile delivery in the destination country or region.
The specific carrier or logistics route may vary depending on:
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Destination country or region;
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Shipping method;
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Customs requirements;
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Local delivery coverage;
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Logistics capacity;
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Transportation availability.
We do not guarantee that every order will be shipped through the same carrier or transportation route.
6. Possible Delivery Delays
Delivery may occasionally be delayed due to circumstances outside our reasonable control, including:
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Customs inspections or customs clearance;
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Local carrier delays;
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Weather conditions;
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Public holidays;
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Transportation disruptions;
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Incorrect or incomplete shipping information;
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Remote delivery locations;
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High seasonal shipping volume;
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Cross-border logistics delays;
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Other unforeseen logistical circumstances.
If your shipment is significantly delayed, please contact us at support@refluma.com.
7. Shipping Address
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Please carefully review your name, street address, city, state or province, postal code, country, and other delivery information before completing your purchase.
If you discover an error in your shipping address, please contact us as soon as possible at support@refluma.com.
We will make reasonable efforts to update your shipping information before your order is dispatched.
However, once an order has entered fulfillment or has already been shipped, we may not be able to change the delivery address.
Refluma is not responsible for delivery issues resulting from incorrect or incomplete shipping information provided by the customer, except where otherwise required by applicable law.
8. Customs, Duties, and Taxes
Because orders may be shipped internationally, shipments may be subject to customs inspections, customs duties, import taxes, VAT, or other governmental charges imposed by the destination country or region.
Unless otherwise stated during checkout, these charges are not included in the product price or shipping fee and may be the responsibility of the recipient.
Customs regulations, import requirements, duties, and taxes vary by jurisdiction.
Customers are responsible for complying with applicable import requirements in their destination country or region.
Customs processing may also affect estimated delivery times.
9. Order Tracking
Where tracking information is available, it may be provided after your order has been dispatched.
Please note that tracking information may require additional time to become active after shipment.
For international shipments, tracking information may also change or be updated when the package is transferred from an international logistics provider to a local delivery carrier.
If you have questions regarding your tracking information or order status, please contact us at support@refluma.com and provide your order number.
10. Lost, Delayed, or Undelivered Packages
If your package has not arrived within a reasonable period after the estimated delivery timeframe, please contact us at:
Please provide your order number and relevant shipping information so that we can review and investigate the shipment.
We may contact the applicable shipping carrier, cross-border logistics provider, or local delivery partner to investigate the status of your shipment.
If a package is confirmed to be lost, damaged, or otherwise affected during shipment, we will review the circumstances and provide an appropriate resolution in accordance with our policies and applicable law.
11. Damaged, Defective, or Incorrect Orders
Please inspect your order after delivery.
If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible at support@refluma.com.
Please provide:
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Your order number;
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A description of the issue;
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Photographs or other relevant information where applicable.
We will review the situation and provide an appropriate resolution.
Depending on the circumstances, the resolution may include a replacement, refund, or other appropriate remedy in accordance with our Return & Refund Policy and applicable law.
12. Returns and Refunds
Returns and refunds are governed separately by our Return & Refund Policy.
For information regarding return eligibility, return procedures, exchanges, refunds, and the return address, please review:
https://refluma.com/policies/refund-policy
13. Order Changes and Cancellations
If you need to change or cancel your order, please contact us at support@refluma.com as soon as possible.
We will make reasonable efforts to accommodate your request before the order enters fulfillment.
However, once an order has been processed or shipped, changes or cancellations may no longer be possible.
If an order has already been shipped, any subsequent return request will be handled in accordance with our separate Return & Refund Policy.
14. Contact Us
If you have questions regarding shipping, delivery, tracking, customs, or your order, please contact us using the information below:
Company: Shenyang Sanye Trading Co., Ltd.
Brand: Refluma
Website: https://refluma.com
Email: support@refluma.com
Phone: +86 15796997472
Address: Room 7-23061, 7th Floor, No. 39-4 Chuangxin 2nd Road, Hunnan District, Shenyang, Liaoning, China