Refund policy

Last updated: September 22, 2026

We want you to be satisfied with your purchase from Refluma. Please review our return and refund policy below.

30-Day Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition in which you received it, unused or unworn, with tags if applicable, and in its original packaging. You will also need the receipt or proof of purchase.

To request a return, please contact us at:

Email: support@refluma.com

If your return request is accepted, we will provide return instructions and, where applicable, a return shipping label.

Approved returns should be sent to:

Shenyang Sanye Trading Co., Ltd.
Room 7-23061, 7th Floor, No. 39-4 Chuangxin 2nd Road
Hunnan District, Shenyang, Liaoning
China

Please do not send any products back to us without first contacting us and receiving return authorization. Items returned without prior authorization may not be accepted.

For any questions regarding returns, please contact us at support@refluma.com.

Damages and Issues

Please inspect your order upon delivery.

If your item is defective, damaged, or if you receive the wrong product, please contact us as soon as possible at support@refluma.com.

Please provide your order number and, where applicable, photographs showing the issue so that we can evaluate the problem and provide an appropriate solution.

Depending on the circumstances, we may offer a replacement, refund, or other suitable resolution.

Exceptions and Non-Returnable Items

Certain types of products may not be eligible for return, including:

• Perishable goods;

• Customized, personalized, or made-to-order products;

• Products that cannot be returned for health, hygiene, or safety reasons once opened or used;

• Hazardous materials, flammable liquids, or gases;

• Gift cards.

Items marked as final sale or clearance may not be eligible for return unless otherwise required by applicable law.

If you are unsure whether your item is eligible for return, please contact us at support@refluma.com before sending the item back.

Exchanges

If you would like a different product, size, or version, please contact us first.

The fastest way to receive a replacement product is generally to return the original item in accordance with this policy and, once the return is approved, place a new order.

European Union 14-Day Cooling-Off Period

If your order is shipped to a customer in the European Union and applicable consumer law provides you with a statutory right of withdrawal, you may have the right to cancel or return your order within 14 days without providing a reason.

Returned products must generally be in the same condition in which they were received, with original packaging and proof of purchase, subject to any rights and exceptions provided under applicable law.

Nothing in this Return & Refund Policy is intended to limit any mandatory consumer rights available under applicable law.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If your refund is approved, it will be issued automatically to your original payment method within 10 business days.

Please note that your bank, credit card issuer, or payment provider may require additional processing time before the refund appears in your account.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at:

Email: support@refluma.com

Contact Information

If you have any questions about this Return & Refund Policy, please contact us:

Company: Shenyang Sanye Trading Co., Ltd.
Website: refluma.com
Email: support@refluma.com
Phone: +86 15796997472
Address: Room 7-23061, 7th Floor, No. 39-4 Chuangxin 2nd Road, Hunnan District, Shenyang, Liaoning, China